How to Use Staff Interactions as an Admin

To analyze staff interactions, you can choose either a specific team member or view all staff members' activity (the default setting). Next, select the day you’d like to review, with the default set to the most recent date of recorded interactions. A heatmap will show interaction frequencies across different times of the day, offering a snapshot of when staff activity is highest and lowest. Additionally, you’ll see a breakdown of the total number of interactions recorded in each time period, helping you monitor staff engagement levels throughout the day.