Staff Interactions

Staff interactions monitoring provides a comprehensive view of how and from where your team engages with the store’s operations.

These interactions encompass various activities performed by staff members on the Admin portal, including:

• Mouse clicks.
• Keyboard actions.
• Mouse movements.
• Page scrolling.
• Screenshots and screen recordings.

Device-specific details—such as model, engine, CPU, and IP address—are also recorded.

How to Record Staff Interactions? 

To start recording staff interactions, you must have each team member install Logify's Chrome extension. Once the extension is installed, it will automatically capture the activities listed above.

Viewing Interactions:

You can view these captured interactions by following this path:

1. Go to Logify's admin dashboard.
2. Navigate to the Workforce section.
3. Select Staff Interactions.

How to Use Staff Interactions as an Admin? 

To analyze staff interactions, follow these steps:

1. Select Team Member: Choose either a ** specific team member** or view all staff members' activity (the default setting).
2. Select Review Date: Select the day you’d like to review, with the default set to the most recent date of recorded interactions.

Analysis Tools

• Heatmap: A heatmap will show interaction frequencies across different times of the day, offering a snapshot of when staff activity is highest and lowest.
• Interaction Breakdown: You’ll also see a breakdown of the total number of interactions recorded in each time period, which helps monitor staff engagement levels throughout the day.

Activities Table Details 

The Activities table is key to understanding the specifics of each staff member's engagement.

• Location and Device Specs: The table provides detailed information about each staff member’s location and device specifications.
• Sequential Flow of Interactions: It offers a sequential flow of interactions for each user, including metrics such as:
  • Number of mouse clicks.
  • Keypresses.
  • Mouse movements.
  • Scrolls.
  • Screenshots.
• Action Context: Each interaction is linked to the specific URL where it occurred, enabling you to see not only what actions were taken but also where they were performed within the shop's Admin Portal.

Screenshots Table Details 

The Screenshots table displays images captured from the staff's screen during their interactions within the Admin Portal.

When are Screenshots Taken?

Screenshots are automatically taken when specific actions occur:

• Mouse clicks.
• Keypresses.
• Changes to DOM elements on the page.

Purpose

This feature provides visual context to staff activities, enabling better understanding and review of actions taken within the portal.